A Grim North

Musings from a northerner living in the deep south…

o2 fail

Posted by Alan on October 4, 2009

Not impressed with the o2 customer service. Last week I did a bit of searching to find out what was happening with the firmware on my N96 – to see when it might be upgraded. Indeed, Nokia have released updates (V20 and now V30!) to the Symbian OS – but o2 customers are stuck on V12! So I thought I would ask o2 when they might get round to releasing their version of the software to receive this garbled reply…

—————————————————–

Good morning Alan

Thanks for emailing us about the Nokia N96. I understand you wish to know when is the firmware upgrade for your phone going to arrive. Also, you’re interested in knowing the realise date for Nokia V30. Let me see what best I can do for you.

Alan, I’m sorry as we’re unable to comment in regards to the firmware software for Nokia N96. I’ve checked the Nokia website and I can’t find any phone named V30 or V20. I’d request you to visit the nearest Nokia store, as they’ll be in a better position to help you with more details about the software and answer your query.

I’d like to tell you that any new phone available with us, it’ll be updated on our website. As there are demands for new phones, I’d request you to kindly keep a tab on our website by clicking on the link given below:

http://www.o2.co.uk/shop/latestoffers

Alan, I’m pleased to tell you that we have a excellent range of other Nokia phones available online. To view the same, please click on the link given below:

http://shop.o2.co.uk/mobile_phones/Pay_Monthly/Nokia

To know more about the best deals available, simply contact our helpful sales team on 08442 020202 between:

– Monday to Friday 8.30am to 9pm

– Saturday and Sunday 10am to 6pm.

They’ll definitely help you with the availability of the phones.

Alan, I realise this isn’t the answer you were looking for. I hope the above information is of some help to you. Have a nice day. If you need any further help, feel free to contact us or visit our excellent online Help Centre at:

http://www.o2.co.uk/help

When you email us please provide: full name, first line of address, postcode, mobile number and registered email address as it helps us answer your query faster.

Kind regards

<name removed>

O2 Customer Service

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One Response to “o2 fail”

  1. Rob said

    “Alan, I realise this isn’t the answer you were looking for. ”

    …and yet they sent it anyway. Perhaps they meant that they knew this wasn’t the answer you were *hoping* for 😛 That’s pretty rubbish – you should reply back! (“visit your nearest Nokia store” Do they even have Nokia stores?!?)

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